Returns & Exchanges

Exchange Procedure

In case you want to exchange your bracelet 

Please ship the bracelet back to

Lovesnap, Inc.

2100 Louella Ave   Venice, CA 90291

United States

We will issue a refund and you can re-order the correct size.

In case you used a coupon code please email to love

and we will issue a new code for you to use on your new purchase.

Return Procedure

In case you want to return your bracelet,

Please ship the bracelet back to

Lovesnap, Inc.

2100 Louella Ave   Venice, CA 90291

United States

Bracelets must be returned within 14 days of receipt, and to be accepted for return, they must be in their original packaging and have not been worn.We will issue a refund ( only for merchandise, not for shipping) as soon as we receive your shipment.

Instructions for Cancellation & Cancellation Form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Instructions for cancellation

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform Lovesnap, Inc. 2100 Louella Ave   Venice, CA 9029  United States E-mail: of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.


Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 10 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods


General information

1) Please prevent damage to the goods. Please return the goods, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.


B. Cancellation form

If you wish to cancel this contract, please email us @